Refund Policy

At Stitch Vibes, customer satisfaction is important to us. Please read our Refund Policy carefully before making a purchase.

1. Eligibility for Refunds

Refunds are only applicable in the following cases:

• You receive a damaged or defective product.

• You receive the wrong product or wrong size.

• Your order is cancelled before it has been processed or shipped.

• The product is out of stock after payment has been made.

2. Non-Refundable Items

Refunds will not be provided for:

• Customized or personalized garments once production has started.

• Products damaged due to misuse, improper handling, or washing.

• Minor color variations caused by screen settings or lighting.

• Products returned without original packaging, tags, or proof of purchase.

3. Refund Request Process

• Customers must request a refund within 3 to 7 days of receiving the product.

• To request a refund, please contact us with your order details, photos of the product, and reason for the refund request.

• Our team will review your request and respond within 2 to 5 business days.

4. Refund Method

• Approved refunds will be processed to the original payment method used during purchase.

• In some cases, refunds may be provided as store credit or replacement products if preferred by the customer.

5. Refund Timeline

• Once approved, refunds may take 5 to 10 business days to reflect in your account depending on your bank or payment provider.

• Shipping charges are generally non-refundable unless the refund is due to our error.

6. Order Cancellation

• Orders can be cancelled before they are shipped.

• Once an order has been dispatched, cancellation requests may not be accepted.

• Customized orders cannot be cancelled once production has started.

7. Contact Us

If you have any questions regarding refunds, cancellations, or return requests, please contact

Phone: +91 8903060827